Shipping policy
Shipping Information
Thank you for shopping at ShoeShop.ee. Below you will find information regarding the delivery of products purchased from our online store.
Delivery Areas
We currently deliver to:
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Estonia
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Member States of the European Union
Shipping Methods
Orders are delivered through Montonio in cooperation with various logistics partners, including:
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Omniva
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DPD
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SmartPost Itella
The available shipping options will be displayed during checkout based on the destination country and delivery address provided.
Shipping Costs
Shipping costs depend on:
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The selected delivery method;
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The destination country;
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The size and weight of the order.
The exact shipping cost will be displayed in the shopping cart and at checkout before the order is confirmed.
Delivery Times
Orders Within Estonia
Orders are generally delivered within 2–7 business days after payment has been received.
Orders Within the European Union
Orders are generally delivered within 3–14 business days, depending on the destination country and logistics provider.
Exceptional Circumstances
In accordance with our Terms and Conditions, delivery may exceptionally take up to 45 calendar days.
Order Processing
Orders are processed once payment has been received.
If an ordered product is unavailable or delivery is not possible, we will inform you as soon as possible and refund any amounts paid no later than 14 days from the notification.
Order Tracking
Where the selected shipping method includes tracking, tracking information will be provided after the order has been dispatched.
Damaged or Lost Shipments
If your shipment arrives damaged or does not arrive within a reasonable period, please contact us at:
Contact
If you have any questions regarding delivery, please contact us: